Always look for opportunities to practice and coach troubleshooting. One came for me the other day with the classroom stapler…
A bright student in a hurry urgently asks me, “Mrs. Canaga, Mrs. Canaga…the stapler won’t work!”
As thoughts rolled through my head (like…what has someone done to the stapler now?), I stopped and asked, “Well, have you tried to troubleshoot the problem?“
With an extemely annoyed look on his face, the student replied, “Troubleshoot the stapler?”
Mrs. Canaga: “Sure…what is the problem you are having?“
Student: “It won’t staple my paper.”
Mrs. Canaga: “Did it work recently?”
The student now realizes he’s been caught in a teachable moment and reluctantly responds, “I think so… maybe it needs more staples?”
Mrs. Canaga: “Did you check?”
Student: “How do I do that?”
Mrs. Canaga: “I don’t know…have you examined the stapler?”
Student looks over the stapler, “Well it looks like there might be two ways.” After a bit of trial and error, he opens the stapler and finds it empty. A quick reload, and he’s back to work with a stapled paper in hand and troubleshooting on his mind. He might have been mumbling something about me too, but hey…that’s the art of troubleshooting!